How do I return an item?

Special orders:

We are often able to order products for our customers that are hard to find elsewhere and are outside of our regular inventory. "Special order” refers to any order of product not normally stocked by and/or any product that is custom-made (not stocked by the manufacturer and/or made to customer specification). Special order items are non-returnable. All "Special Order" products are marked "Subject to availability" throughout our site.


If we send you a different item than you ordered, you may return it under the following conditions: to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Call 972.455.8321 to receive an authorization number and return the merchandise within 30 days. Several types of goods are exempt from being returned, such as special order and custom-made products.

Duplo, Gestetner, Lanier, Ricoh, Riso, Savin, Standard, & other manufacturer brand names & logos are registered trademarks of their respective owners. Any & all brand name designations or references are made solely for purposes of demonstrating compatibility.